Absolutely. Many of our customers use our Select a Plan option and get started immediately. Once you’ve signed up, we’ll match you with a trainer and arrange your first session as quickly as possible. Alternatively, you can opt for a consultation or paid trial.
Frequently Asked Questions
Getting Started
Can I start straight away?
Do I need an online consultation?
No. If you’d rather get started straight away, we’ll cover everything during your first session instead. Together we’ll discuss your goals, fitness history, injuries or limitations, and what has or hasn’t worked for you before. You’ll still receive a full workout during that session, so we can start building your personalised plan immediately and you receive the benefits of a full workout.
How does the online consultation work?
Our online consultations are the first step to starting your fitness journey. This 40-minute virtual session lets you meet your personal trainer, discuss your goals, and understand how our sessions work. Your trainer will assess your current fitness level and tailor a long-term plan that suits your needs.
Is the £10 consultation fee redeemable?
Yes! If you decide to continue with personal training after your consultation, the £10 fee will be deducted from your plan purchase. It is only valid for same-day plan purchases. This fee confirms the trainer’s time and availability for the session.
What’s the difference between an online consultation and a paid trial?
A 40-minute consultation is a chance to meet a trainer, discuss your goals and ask questions before you begin. There’s some time for discussion, and around 10 minutes of movement for assessment. A paid trial (London only) is a full personal training session, giving you the complete Motivate PT experience before deciding whether to continue.
How do you match me with a trainer, and how long does it take?
Every customer is matched by a real person—not an algorithm. We consider your goals, personality, availability and any specialist requirements before pairing you with the trainer who’s the best fit. Most customers are matched within one working day.
My Trainer
How do you choose my trainer?
We carefully match you based on your goals, personality, availability and any specialist requirements. Finding the right trainer is one of the most important parts of your journey. A real human on our team will match you. It’s not run by an algorithm, so we put a lot of thought and care into getting this right.
How do I change or rematch my trainer?
Rematching is completely normal. If your goals change or you’d simply prefer a different coaching style, you can request a rematch through the app and we’ll find the best fit for your next chapter.
What happens if my trainer is unavailable?
If your trainer is away for an extended period (over 2 weeks), we’ll arrange cover with another trainer, so your progress doesn’t have to stop (this is optional).
Payments & Billing
What plans do you offer?
We offer monthly subscriptions with 4, 8 or 12 sessions per month, alongside flexible block session packages.
Should I choose a subscription or a block package?
If you’re looking to build long-term habits and consistent results, a subscription is the best choice. It delivers incredible results at better per session prices. Block packages offer more flexibility if you prefer to train less regularly.
What are your prices and plans?
All of our pricing and plans can be found on our Pricing page.
Why is there a minimum three-month commitment for subscriptions?
We believe meaningful results come from consistency, not quick fixes. Three months gives your trainer the opportunity to understand you, build the right programme and help you create habits that last. It’s the best way to give you the greatest chance of achieving real, long-term results. We are in this for real results, so we don’t do short term plans.
How does subscription billing work?
Subscriptions run on calendar months. Your first payment is a pro rata stub month, so you’ll only pay for the remaining days of that month and receive a pro rata number of sessions. After that, payments are taken automatically at midnight on the first day of each month. Your three-month minimum commitment begins after your pro rata sign up month and refers to three full calendar months. For example, if you sign up on the 10thAugust, your three-month subscription is Sept, Oct and Nov. It will roll monthly thereafter.
Can I upgrade or downgrade my subscription?
Yes. You can change your subscription at any time before midnight on the last day of the month. Your new plan will begin on the first day of the following month. So, you can move from 4 to 8 when you’re ready to ramp up or from 12 to 8 if you’re about to travel. Your plan moves with you.
My Sessions
How long are the sessions?
Online sessions last 45 minutes, while in-person sessions last 60 minutes. Both are designed to give you a complete, personalised workout.
What’s the difference between online and in-person sessions?
Online sessions take place over Zoom from wherever you are. In-person sessions take place at your home, workplace or a suitable outdoor location across London. There is no difference in the results achieved by our clients. Online sessions tend to be shorter (45 minutes in length) and also at a lower cost point. Our in-person sessions are 60 minutes and account for the trainer travelling to get to you.
How do I book my sessions?
Simply agree a time with your trainer or even book out a whole month in advance. They’ll schedule everything in the Motivate app, so you always know what’s coming up.
Where do in-person sessions take place?
We train at your home, workplace, garden or a nearby outdoor space. We don’t operate from public gyms. We can train from wherever is convenient, so you don’t have to face lengthy commutes or pay any extra memberships to any gyms. We will educate you on your body, fitness, and what works so you can train from anywhere.
I don’t have any equipment. Is that a problem?
Not at all. Most customers begin with bodyweight exercises. If equipment would help you progress, your trainer will recommend affordable options.
Can someone else train with me?
Yes. Two people can train together for the price of one, provided your goals work well together.
My Pregnancy
Are all of your pregnancy personal trainers specially qualified?
Yes. Every pregnancy client is matched with a trainer who holds specialist pre and postnatal qualifications. Pregnancy places different demands on your body every week, so we believe your coach should understand exactly how exercise should adapt throughout each trimester.
Is it safe to exercise during pregnancy?
For most healthy pregnancies, yes. We always encourage you to follow the advice of your healthcare professional, and every programme is adapted around your trimester, symptoms and how you’re feeling on the day. Our priority is helping you stay active safely and confidently. There are certain exercises that are safe to do and certain exercises that we will avoid during your pregnancy journey.
You’ll be training with somebody that’s fully qualified, so they’ll be able to navigate you seamlessly through all the different trimesters.
How does exercise change throughout each trimester?
Your programme evolves alongside your pregnancy. Early sessions often focus on maintaining strength and managing energy levels, the second trimester is a great opportunity to build strength and prepare your body, while later sessions focus more on mobility, posture, pelvic stability and preparing for labour and recovery. Also, each trimester has different challenges:
1. First trimester: We are used to dizziness, nausea, and low energy.
2. Second trimester: This is where you may start to feel your energy really start to recover.
3. Third trimester: You will be navigating life with a growing bump and perhaps more common aches and pains.
So, staying strong and adapting to each stage really is vital.
What are the benefits of working with a pregnancy personal trainer?
Our goal isn’t simply to keep you exercising. We help reduce common aches and pains, improve posture, build strength for labour, support your changing body and give you the confidence that you’re exercising safely. Many clients also tell us the sessions become valuable time to focus on themselves during a busy stage of life. Also, we always train you during pregnancy with a long-term view of your life as a mum and your delivery in mind.
It is all about getting to that point of your life feeling strong, confident, and able to cope with the new demands of life as a mum.
Can I start if I’ve never exercised before?
Absolutely. Many of our clients begin exercising for the first time during pregnancy. We simply start at your current fitness level and build confidence gradually. There is no better time to focus on your health than when you are going through such a transitional time in your life that requires new levels of stamina and energy.
Can I continue after my baby is born?
Yes. We can pause your membership while you recover and, when you’re ready, transition seamlessly into postnatal personal training with the same trainer wherever possible.
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What if a client cancels last-minute or I need to reschedule?
Our cancellation policy protects your time — late cancellations are still paid according to the notice window in your contract. Rescheduling happens through the app, so there’s no chasing clients over text.
Can I take on my own private clients alongside Motivate?
Yes. We’re not asking for exclusivity. Plenty of our trainers build their Motivate book alongside existing private clients — we just ask you’re realistic about your capacity so nobody’s short-changed on availability.
What happens if a client wants to stop, or I want to stop working with a client?
Either of you can end the relationship — we handle the conversation and re-match on both sides. You’re never locked into a client you’re not a fit for, and clients aren’t locked into a trainer who isn’t working for them. That’s part of why our client retention is high: the matching keeps improving.
How many clients will I actually get, and how fast?
Most trainers are matched with their first client within days of onboarding, and a full book (8–12 regular clients) typically builds over 8–12 weeks depending on your specialisms and availability. We can’t promise a number on day one — client flow depends on demand in your area and the niches you cover — but pregnancy, postnatal and menopause specialists are matched fastest right now.
Is this a self employed role?
Fully self-employed. You set which hours you’re available, which clients you take on, and you can run your own private clients alongside Motivate if you want to. We don’t dictate your diary — we just make sure it’s full.
What makes Motivate PT different from other corporate wellness providers?
We’re much more than a company that simply supplies trainers.
We become an extension of your team by managing every aspect of your wellness programme—from designing the timetable and sourcing specialist coaches to handling bookings, communications, waitlists, cover and ongoing account management.
Your employees enjoy a premium booking experience through our white-label platform, while you have complete visibility through your admin dashboard.
Most importantly, we don’t believe successful corporate wellness is about running a few fitness classes. It’s about creating a wellbeing programme that employees genuinely engage with and that becomes part of your company culture.
